Privacy Policy

Cyberzio Innovations Pvt. Ltd. ("Cyberzio", "we", "us") runs the website www.cyberzio.com and makes business software: Pawn Shop ERP, Simple POS, TradeDesk, Clinic OPD Management and AI Voice Agent. We also run TOKENN (tokenn.live) and TurfAccess (turfaccess.com) on their own websites.

This policy covers this website and your messages with us. TOKENN and TurfAccess are covered by the terms and policies on their own websites.

When you message us on WhatsApp, we receive your name and number as shown on WhatsApp, and whatever you choose to tell us, such as your business name, city and what you need.

When you visit this website, our hosting provider keeps standard server logs: your IP address, browser type, the pages you open and the time. We do not ask you to sign up or fill in forms on this website.

This website does not set advertising or analytics cookies, and it does not use tracking pixels. If we add analytics in future, we will update this policy first.

We use it to reply to you, give you a demo or a quote, set up and support the software you buy, and keep records the law requires. We use server logs to keep the website working and secure.

We do not sell your information, and we do not share it with anyone for their own marketing.

WhatsApp is the only way to contact us through this website. Messages you send us are also handled by WhatsApp under its own terms and privacy policy, which you accepted when you started using WhatsApp.

If you buy our software, the data you store in our software (for example patient records, loan records, bills or bookings) belongs to you. We access it only to set up, support or fix the software for you, or when the law requires it. You can export it at any time.

The details of how we handle that data for your business are part of your purchase agreement with us.

We share information only with service providers who help us run our business, such as our hosting provider, and only as much as they need. We also share it when the law requires, for example with a court or a government authority.

We keep your messages and records only as long as we need them for the reasons above, or as long as the law requires. After that, we delete them or remove anything that identifies you.

We use reasonable technical and organisational measures to protect your information. No website or service can promise perfect security, but we work to prevent loss, misuse and unauthorised access.

Under Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us what personal information we hold about you, ask us to correct or delete it, and raise a complaint about how we handle it.

To do any of these, message us on WhatsApp from our Contact page. We will reply within a reasonable time.

This website and our software are for businesses. They are not meant for anyone under 18, and we do not knowingly collect information from children.

If we change this policy, we will post the new version on this page and change the date at the top. Please check this page from time to time.